Help Center

I can’t connect with my eSIM on my Android device

If you are having trouble connecting your eSIM on an Android device, please make sure to check the required settings for your eSIM.

These can be found by going to My eSIMs > Details > Install eSIM/Access Data.

To turn on the Data Roaming:

  1. Go to Settings on your device
  2. Go to Mobile Network
  3. Tap on your eSIM
  4. Make sure Roaming is set to ON.

To update the Access Point Name (APN settings):

  1. Go to Settings on your device
  2. Go to the Network & Internet section
  3. Go to Mobile Networks
  4. Go to Access Point Names
  5. Tap “+” or “ADD”
  6. Type the new APN settings as written in the eSIM installation details under APN (all lower case, all one word)
  7. Tap save
  8. Leave the other fields blank

Please also ensure that the device is connected to the supported network(s).

If you are still not able to get access to data, please contact us or further assistance. 

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