I’m experiencing the “This code is no
longer valid” error
This error message appears when you are trying to add an eSIM that has been added
before, or the QR-code was partially scanned due to poor connection.
before, or the QR-code was partially scanned due to poor connection.
In order to confirm whether the eSIM has been installed or not, please proceed as below:
- Go to Settings
- Go to General
- Tap About and scroll down
If the eSIM is installed and turned on you should be able to view the ICCID [NUMBER] +
an extra digit as long as the eSIM line is “On” under your Cellular Plans.
an extra digit as long as the eSIM line is “On” under your Cellular Plans.
Please note that in case the eSIM has been removed and you attempt to reinstall it, it
will not be possible!
will not be possible!
On the other hand, if you are installing the eSIM for the first time, this error message
could be due to a poor connection, VPN enabled, or too many eSIMs installed on the
device
could be due to a poor connection, VPN enabled, or too many eSIMs installed on the
device
Please follow the steps below to install your eSIM successfully:
- Disable any VPN
- Ensure that you have a good and stable internet connection
- Remove any eSIMs you will no longer use
- Check if the software is updated to the latest version
- Try to install an eSIM through an installation method different than before
- About simXL
- Using & Managing eSIMs
- Payments & Crypto
- Getting Started with simXL
- My Account & Airmoney
Still need help?
Reach out to us and our customer support team will
get back to you in a jiffy.
get back to you in a jiffy.