Help Center

When can I install my eSIM?

In order to know when you can install your eSIM, you must be aware of the activation policy.

Most eSIMs will only activate at the destination once they connect to a supported network or any of the supported networks.

On the other hand, there are eSIMs that will activate instantly as soon as they are installed, regardless of the location.

When an purchase is made, we will notify you if the data is activated directly or if you have to wait to activate till you arrive at the destination country. We will send on of the following information mentioned: 

  • “The validity period starts when the eSIM connects to any supported network(s)”: This means that you can install the eSIM before traveling without activating it. Once you arrive at the destination you can connect by turning on your eSIM line as long as the setup has been completed as advised on your eSIM installation page.
  • “The validity period starts at the installation”: This means that your eSIM will activate instantly once installed, and hence, the validity period will start to run although you are not yet at the destination.

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